it can be pitiful to acquire to report that my numerous emails to Consumer Relations haven't been answered as of so far Oct 29, a total lack of quite possibly the most elementary courtesy toward an eighty four a long time outdated First-Course passenger and Repeated Flier….
I just got off the cellular phone with Connie Sanders during the DFW Business office. I asked for her title simply because she was so type and helpful to us. I've hardly encountered another person so helpful and caring. If your Reps could be like her you might have an excellent airline.
We lately, these days the 24th, returned from the vacation to Cancun/Rivera Maya area and will not realize that when are luggage was received on our departing flight from DFW on March 19th, that amongst our bags was fully ruined on the inside by a person in terminal D following it absolutely was checked in. Who'd be answerable for performing this an American staff or perhaps the TSA? Another person has stolen a blue sapphire faced check out, and my our personal, 1979 Faculty of Pharmacy ring, which experienced a large diamond mount in it.
I've produced 3 attempts to Make contact with shopper service as a result of emails about a latest Intercontinental flight during which I had problems with don't just the preferred seats that i did not obtain, although the Awful client service wherein my sister And that i gained. She was discriminated from for becoming to large for being served foods as the tray couldn’t occur down so the flight attendant reported he couldn’t feed her. While there were open seats, and we might have been improved accommodated, instead we were place near the windows and caught there with babies.
What great is crafting your displeasure to this so known as “customer service†if nothing is finished to address the complaint.
So Here's my friend owing at perform and my son frightened and bewildered standing in the gate and ready in line To find out more. Finally your workers explained to them which the flight was intending to board again and it in no way did. Lori required to get back to her tiny young children that evening and her occupation another early morning, if the attendant stated the flight was cancelled. Your staff began administering modify flight information and hotel data. Lori life about one hour away and tried to secure a hassle-free resort for them to spend the night. By the point it absolutely was her turn, there were no practical inns remaining in the region. For the duration of this time, I'm on a person mobile phone with American Airways and my spouse is on another and Lori is waiting around in one line next to my son who stood close to her in One more. They eventually reticketed Anyone around the flight. My son, the insignificant that I used $a hundred and fifty to become escorted and cared for by your airline, wasn't put on the next doable flight to return residence to his loved ones, but in its place was put on an American Airways flight the next day.
The 9/fifteen/fifteen, it is going to get a while to be overlooked. Setting up with An additional delay in our flight, which theoretically would leave Orlando 19: 40h, and soon after hrs of hold off, once again as a result of issues with the aircraft, the commander warned us that maybe the aircraft wouldn't consider off due to doable structural difficulty with the luggage doorway of the airplane and also the doorway was opened to Anyone who wished to depart the aircraft.
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I would have not assumed I might have stolen items from our luggage. At this instant I am very upset concerning how your employees on the airport in Cancun went through my luggage and stole 2 bank cards and applied them. I'm needing to wait around to work with our accounts due to this For additional then every week. I also been given a simply call yesterday from my metropolis library regarding a individual who referred to as them to question me if I had shed products.
I just finished emailing a challenge to purchaser resolutions but unintentionally strike a little something and my message disappeared; my latest blog post did you get it?
The key Web-site deal with for American Airways is . You can e book flights and look for getaway offers and also other vacation demands on the positioning. You may as well entry your American Airlines account and speak to purchaser service.
went into the Dominican Republic on holiday vacation with my wife and son on july31 til aug seventh 2015 had a good time until finally time for you to go household, the flight leaving on the aug7th experienced a hold off for 8 several hours for departing to Miami then suppose to connect and head over to dulles airport.
I flew AA again from Boston by way of Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went nicely and we arrived in time. The pilot in no way after communicated While using the travellers (the same old flight facts most pilots do share the moment we're from the air, such as a welcome) plus the Flight Attendants never instructed us what gate we were being at when we landed. I had a short link time (which was furnished After i built the reservations on the net), which I used to be in the position to make following traversing the whole Charlotte airport. Once i received into the gate I questioned the Ticket Agent after we can anticipate to land in Sarasota and was educated the crew had not however arrived. At NO time was an announcement manufactured if the crew had arrived or when to be expecting to depart.
I happen to be endeavoring to make connection with the airline for over one hour without any achievements. What exactly are my options?